A "Quality Assurance Oversight Committee" (QAOC) takes responsibility for guiding the effective implementation of the Pathways Counseling Center's Quality Assurance Plan on an ongoing basis. The QAOC membership consists of the following members: Clinical Director; QA Officer; Administrative Manager; one representative of the Front Office Assistants; and at least two additional representatives from the Clinical Staff (participating on a rotating basis).

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The QAOC meets on a regular basis (six scheduled meetings each year from September-June, with additional meetings scheduled as needed). Responsibilities of the QAOC include the following:

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1. Ongoing review of the QA Plan implementation activities, including Quarterly Reports.

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2. Review of any ongoing problems that cannot be resolved at the program element level, recommending actions to resolve these problems, and following-up to ensure correction takes place.

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3. Ongoing consideration of policies and procedures and forms used with clients related to those policies and procedures.

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4. Review of the QA Annual Report, making recommendations for follow-up and monitoring the progress of follow-up recommendations.

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5. Review and approval of the QA Plan program outcomes and making recommendations each year of special indicators and thresholds for evaluation that represent high risk/high volume/problem prone areas of the agency operation.

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6. Review and approval of any needed revisions of the QA Plan.

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The QA Officer or Clinical Director chairs the QAOC meetings. Written minutes of all QAOC meetings are on file and are available to the Pathways community.